Pre -sale

1. Price Payment

1. Non -American, less than 10, and no bargain category

Free shipping

[

[ 123] Dear Friend,

How are you today? This is _______.

THANK You for You Offer and It Will Be A Great Pleasure to do Business

with you.

You Know We have to shower.

Understand.

have a nice day.

include freight

dear friend,

How are you today? This is ______. [123 123 ]

Thank you for you offer and it will be a great pleasure to do business

with you.

The price we have being very low and competitude, so the lowEWEST [ 123]

Price we can provide is showed on the listing.

Hope you if you have any questions, please feel free to ask me.

have a nice day.

2. A bargain category

cannot meet the customer's bid, can provide small discounts

dear friend,

[

[

[

[

123] How are you today? This is _______.

thanank you for your itests in my item. In fact the

Price is reasonable .we only have a little/low benefit (profit) .but, we are

Willing to offer you some discounts if you build.

If you build more than 5 problem, we will give 5% discount to you.

if you have any other questions,

have a nice day

dear Friend

3. The buyer does not have a PayPal account, and wants to pay in other ways

dear friend,

Theky you for your inquiry. [ 123]

For simplifying the process sake, I suggest that you pay through paypal. the dealing and shipping time will count too much time.r and safer payment method. It is widely used in

international online business. Even if you do not want to register a PayPal

account, you can still use your credit card to go through PayPal checkout

Process without any excwes. Detailed question template

1. Ask specific details (size, color and so on)

dear friend,

How are you today? This is ______.

Thank you for your inquiry.

About your problem, I have checked the item information for you.

__________________________________________(问题回答).Hope it can help you.

[ 123] Any Other Questions, Feel free to let me know.

nice day.

2. Combine shipping

dear Friend,

] How are you today? This is ______.

THANK You for your asking and it will be a great pleasure to do business

the reaL Total price of the item is including tHe Cost and the Postage.so

We CoulDn'T Combined with the Freight.the Price We have here is alream

very low and competitive. .

have a nice day.

3. The out of stock without issuing \u0026 amp; refund

There is no goods to guide the refund as much as possible. If the buyer is still firm

, it is said that it is because the material problem has been returned. It takes time to improve it. ] (Especially EUB): active issuance;

No tracking number of Pingmanyan buyers replied to email (applicable to the out of stock, the clearance of the clearance is 0 and so on):

123] First let the buyer wait for a few days, and then say that it may be lost, guide the refund

dear my friend,

How are you today? I am _______, The Customer Service Staff

FIRSTLY, THANK You Very Much for Your Purchase; We Really Value Your

Business.

then we have to say that you package had tcline 123]

CUSTM HOST Which We can hard control.

We are Willing to Ask if you'd like us to reason it to you. item wouldn't be declined by them again.

so, if you do want to wait any more, we can issue a full refund as time

As postible.

Please tell us which would you prefer?

Yours sinceerely,

The buyer insists on the hair, the material problem is declined (the number of clear warehouses 0, and the warehouse is out of stock)

How Are you today?

thanank you for your Internet in our pruduct.

We're Willing to reset the package to you, beCAUSE We so valueable you we couldn't do that the customs will reject your item again

because of the material problem .But we have contact the producers,let

them change the material as soon as possible.Hope you Can unDERSTAND.

We're Willing to send the full refund to you as our sinceere apology. IS

that ok for you?

looking forward to hear your backly.

have a nice day.

Active attack: ask if you receive the goods, let the buyer wait for a few days, and then say that the refund is lost (123]

Unprooping, the clearance is 0)

dear Friend,

How are you today? This is __.

Thank you so muchfor your purchase.

The item has been sent to you about 30 Days Ago. Do you have

Received it?

if the package Still Not Arrive, Please FELELEL Free to email us and we will do

OUR BEST to solve it and offer you a satisFactory Service, EVEN offer you

Refund, is that ok for you?

Wee Just WANT You to Know that Your SatisFaction is Alway Top

Priority.

looking forward to your Early Reply. The time is within 2-5 days, and it is applicable to the real refund (posting to the customer after 4 or 5 days)

dear friend,

How are you today? This is ___

thanank you for shopping with us (Come2ourmall). We had sent the item to

You on 25/05/2017 11:27 am. (You paid for on 25/05/05/05/05/05 2017).

And recently we get the information from Chinese Customs which said

the the package will be returned to us for some safety reasons. You know,

sometimes things like this do happy.

We are very sorry aBOUT that. And we can resend the it to you or we

Can offer a full refund as our sincere apology. OR if you have any other

Ideas Which Canned You, Please, Please, Please, Please, To tell us. We really

Hope you will not be too different about it.

Hope to hear from you soon.

Sorry again and have a nice day. [ 123]

4. Logistics

1. Modify the logistics (not shipped, take the electronic parts to Swedish bag as an example)

How are you today? This is _.

FIRSTLY, THANK You very much for your public; ] Post Office, Caut Is Electronic Products, Not Allowed to Pass Customs,

Who can hard control. via Sweden Post.

But the Shipping time will be longer about 20-30 Working days. Is that ok

for you?

so, if you do want want to wait any more, we can issue a reFund as Soon as

POSSIBLE.

Please Tell us which would you prefered? 123] Soon.

Yours Sincerly.

2. Transportation method

Non -US region (high -value tracking number)

dear Friend, [[

123]

Thank You for your repy. We will send them by China Post Airmail with A

Tracking Number.it will take about 30 to your country. Chinese. is the biggest logistics company in China,and it will keep the items

safe. You could choose other shipping company. but you need to pay

more shipping fee for them. So which way do you prefer?

have a nice day.

dear Friend,

that you for your review. a tracking

Number.it will take about 7 to 15 business days to your country. Is that ok

for you? looking forward to hear you soon.

have a a nice day.

3. Do not send a specific country

deAR Friend,

Thank You for Asking. In Fact, We'd like to do business with you very

Much.

Recently Your Country's Strict with the

Packages from Abroad, so we are not absot wandher the item could

be avle to arrive.

taste aomaTim Customs' Policy is not so strict, we will

Ship to your country.

if you have any other questions, please feel free to ask.

have a nice day. .

After -sales

1. About the follow -up number, if we do not follow the number

dear friend,

thanank you for asking. And we sent Your it item by China Post Airmail Which

Didn'T has been a tracking number. But do don't, [China Post is the

Biggest Logistics in Chinese, and we belized tightening the

Arrive in Time.

if by Any CHANCE, The itm doesn't arrive in day, please contact us and we

Will do our best to solve it. 123]

ifther are any questions, please feel free to ask.

Dear Friness,

The that you for purchasing (item id or ittem title) .we have shipped your

item on ———

For your reference, the postal tracking number is below:

No.RR725377313CN Standard ship times are approximately 7~15

business days, however with the busy season shipping time, there may

be a delay in international parcel delivery times. We promise We will

provide a satisfactory solution for you if the item is not delivered. Your

satisfaction is our utmost priority; please contact US if you have aNY

Concerns.

We apologize for any infonvenience. Your undertoe is greattly

Sincerely

2. Tracking numbers are useless

dear friend,

Sorry, there may be some with the postal system. So we

Cannot Get the TrackingNumber. But donforming, we want let you

SUFFER AnY LOSSES. Your item has ben shipped on 29/10/2017, and has

Passed the Chinese Customs on 18 /10/2017, it got delayed in the

Customs House. And the Shipment usually takes 20 to 30 days. Please

WAIT PATIENTLY. If you have any question, you can feel footee contal us.

have a nice day.

3. Cancel the order

, We UndersTand and We Will Cancel The Transaction for You. Please

DON'T Worry.

Hope to do business with you next time.

have a nice day.

2. Payment (Cancel to the eBay background after refunding)

dear friend,

How are you today?

we're Willing To Cancel The Transaction for You, But We Couldn'T? Account, then I Could Cancel Your Order, is it ok for

You?

Hope to do Businesss with you next time.

have a nice day.

3. Shipped and cannot be canceled

dear Friend,

How are you doing TODAY? This is ____.

THANK You for Telling us about that, we have check your Parcel and we

have to say sorry that it has seen out.we can not stop the [ 123]

Shipment .may be you can have put it on first and see if it is suitable after

You receive the ites, the site is in a case style, may be it just align [123 ]

For you.

if you do like it, and you can put it to your relatives or Friends AS A

gift.

Sorry for the inconvenience and hope you can get it soon .any

Questions, PLS Feel free to contal us.we Will trying to solve it for

have a. nice day.

Fourth, no goods received

1. Logistics delay: holiday/peak season

]

Thank You for Purchasing and Prompt Payment. However, we'll have the

National Holiday from Oct 1 to Oct7. During that time, all the shipping

service will not be available and may cause the shipping delay for several

days.

Thanks for your understanding and your patience is Much Appreciated. If

You have any other concentrns, plas. Just let us know.

Keep in touch.

that Logistics delays (volcanic eruption)

dear customer,

We're sorry to you that your it item delivery may be delayed for

The Volcanic Explosion In South Iceland.

Due to this volcanic exploss, Airlines to Europe has captain,

and many airports we closed either, which directly caused the shipping

]Your understanding and patience is much appreciated. We will keep

tracking the shipping status, and try our best to resolve the problems

that caused by this unexpected issue. If you have any other concerns , just

Let us know.

Keep in touch. THANKS.

[12]3] Strengthening security checks leading to logistics delay

dear Customer,

I just got the notice that all packets (from all countries) to us would be

The customs.

Due to the tightned Customs Control and Screening, The Shipping Time

to us will be longer than normal. Also Welcomed

to contal us for your suggestions and any concepts. Customers are waiting for a long time, try to delay as much as possible

15 days)

dear friend,

How are you today? This is __.

we are sorry for The Long-Time Waiting and Your item Had Been Shipped

on 08/03/2017, this is a business season of shipping, so it get delayed in the

Customs House. usually takes 20 to 30 Days. So core

You please wait for another 15 Business Days?

if the package still doesm in day ]

OUR BEST TOSolve it and offer you a satisfactory solution. Is that ok for

You?

Please doon'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T't. There are any other questions, please feel free to talk us. It's our gy

pleasure to server.

have a nice day.

3. The deadline has passed, and the other party tone

dear customer,

We are sorry-time waiting and we quite undertndand that

waiting is alway hard to endure. Your it item had ben shipped

on 28/03/2014, it got delayed in the customs house. So the shipment

usually takes 35 to 50 business days.

COULD you please wait for another two weeks?If the package still not

arrive in due, please contact us and we will do our best to solve it and

offer you a satisfactory service.[123 ]

Or if you do not want to wait any longer, we are willing to offer a refund

You as our sinceere apology, and it really kind of you to return the.

Payment When you get the item.please free to tell us which way you

Would want you to know that your satisFaction is always

priority.

looking forward to your repy.

have a nice day.

4. The buyer asked again, within 50 days

dear Friend, [dear Friend, [dear Friend, [Dear Friend, 123]

How are you today?

thanks for your message. We are sorry-time waiting and we

Quite UndersTand is alway.

Really Hope that the shipping time core, however, the

Shipping time is out our control and it users

. Sales Peak Recently Here in China. Could you Pls

WAIT for Another 7 Business Day?

You know, the sales and the shipping pert ostly

.Hope to get your kindly underness that we wON'T Let You

Suffer Any Loss and if the item does not arrive in due, we will provide a

Satisfactory solution for you.

Your Kindly UNDERSTANDING and Cooperation is Much Appreciated. 5. Proper investment, but not received

dear friend,

How are you today?

I have checked it and it shows that the post have delivers to you. So i

Can provide the tracking number \"___\" to you and suggest you to ask

The class post with the number.

Please Feel Free to contact us if you have any further questions.

have a nice day.

6. , Let the other party wait

et al. (No tracking number)

dear Friend,

sorry for the invarit long-time shipping, we believe that you will

receive the item soon as we have rechecked with the Customs and they

told us that the item was pass your local Customs .It is the way to your

LOCAL Post. Could you help to waither seveRAL DAYS? You Know

Sometimes some out of our control, but we try our best to

solve problem. 123] have a nice day

7. Let the customer go to the local post office to ask

dear friend,

We are sorry for the long-time watch and your item had ben out On

13/12/2017 and the shipment usually takes 35 to 45 days.

The item should have arrived, however it might enCountered some

TrountLeasoning.

We have checked the China Post and they said it has arrived at your

country.Could you please recheck your local Post to confirm it? May be

you have forgotten To fetch it.

Once again we sent our sincerere apology and hope you can get your item

any signations, PLS Feel free to contalt us. [123 ]

have a nice day.

8. Wait for 7 days! (More than 50 days)

dear friend,

How are you today?

FIRSTLY, We are very sorry for the shippin

Shipment. We Know it is too long and waiting is always so hard to

endure.however, the shipping time is really some hardly

ConTrol And WeAlso the

Victim of the Shipping time.could you please help to wait for watch 7

Recently, we have some customers live,

Items in 55-60 Days.They Told Me that the Russia Customs House Will

Detained the Foreign for a Period of Time, then

DELIERERED TOLERED TOLERED TOLERED TOLERERD TOLERERD TOLERERD TOLERERD TOLERERD TOLERERD TOLERERD TOLERERD TOLERERD TOLERED TOLERERD TOELERED TOPost office.

Please doon'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T'T 'in our store, we wON'T LOSS

You.Pls trust us, if the itm still not arrive in doe, weAre Willing to OFFER

You a SatisFied Solution, is that ok for you?

looking forwardto your reply.

Have a nice day.

9、没收到货，提议退一半款(等待时间为40 天以上或者等待时间过短，态度恶

[ 123]

dear Friend,

The THANK You Very Much for your Email and Kindness. know it is

Transportation Peak Season Now. First? If Still Not Arrive Next Week, We will offer you any has fun

Refund, is that ok for you?

when the item arrive in the future, hope you could. ]

If you have any idea, PLS Feel free to email us. We will do our best for you. ]

Bittering:

dear Friend,

We have checked with our local postman, the itm have arrived your

you know That we have lost about 50 Parcels by the Post Office on the

Way toOur Customers, that is really not what we want, but we have no

Right to control the post office.

and we are subt opinion. [123 ]

So when our custer told us that they do not receive the item after

40-50 Days. We will have to offer suur customers. Arrive in the Future, some of our customers do report to us.

so we apologize for the long time waiting. And we are Willing to do any

How about we offer you refund first, when the item arrive in the future,

Hope you could re guan, is that ok for you? ]

YourS Sincerely

5. Received the goods

1. Receive the goods to say that there are problems, to provide photos (send wrong colors, goods, defects, etc.)

[] [

123] Dear Friend,

We are quite sorry for this bituation. Could you please send us the

Piction About this problem?

and we will solve it for you. Please doon't.

If any other site, PLS Feel free to tell me.

dear Friend,

We're so sorry for the unsatisFied Purchase.we'd like to solver

problem, but we need The evidence that can shows the truth.

But if pictures to show the problem's not reasonable.it's not about

the money, it is about the princice.

If you think it was broken, you count send the picture and we will solve

as soon as postible. As a honest seller, we are not willing to let our losses. I can understand you. But we hope

you could understand us.Could you make some try to take the photos?

Any situations,pls contact us firstly,we belive that good communications

Will solve the problem.

Hope to receive your piction soon.

have a nice day.

Guide the refund part or full model (the error is inWe)

Dear Friend,

We're so sorry for the unsatisFied Purchase.we're Willing to solve the

sorry sorry sorry sorry sorry sorry sorry sorry.

As a Honest Seller, We are not willing to let our dear value Customer

Suffer Any Losses. We are willing to offer a partial /full refund to you as

Our Sincere Apology, is that OK for You?

Or if you have any other ideas, PLS Feel free to tell me.i Will try my best to

Satisfied you.

123] looking forward to hear you soon.

Once again, we send our sincere activity.

have a nice day.

dear friend,

We are terribly sorry for the broker; we understand how

DisAppointed You will be about getting a broten it wai

long. The item might be damaged during the shipment. The shipment is

also something we can hardly control, but we are willing to refund all the

payment to you as our sincere apology and hope you are not too

DisAppointed. Is that sounds acceptable to you?

Or if you have any other that can compensate you, please feel

to talk us. ]

We just want to entSure you a satisFactory Buying Experience From Our

Store.

looking forward to your repy.

4. Inappropriate size

Dear Friend,

We are so sorry about the long-time waiting and unsuitable size. 123] M, Is that right? What is the size of the dress you get? Pls doon'T time, we

are Willing to resolve this problem for you, we just need more

Information about it. looking forward to hear you soon.

have a nice day.

5, the wrong color

dea deaR Friend,

How are you today? I am ___, the customer service staff.

FIRSTLY, THANK You so much for public. Send to you. It is on the way.

But we realized that our warehouse have promay about the color. Blue One.

The Post Office DON'TOW us to take the paracel back.

so, if you receive the item later, the color is not get, PLS Email US, we will, we will

Offer you Compensation, is that ok for you?

of counse, if you have any idea, PLS do not hesitation to email us. We will do

OUR BEST For you as you want.

Your Support and Kindness Will Be Highly Appreciated by us. 1. Customers insist on. ]

IT, We Could PRovide You THE RETUrn address, and we will give you the full

Refund when the item.bit you should pay for the retanet

Shipping fee.is it ok for you?

] Looking forward to hear you soon.

nice day.