What should I do if your account receives warnings or temporarily suspended sales?

1. If I received a warning that my product information was deleted for receiving the report of intellectual property infringement, what would happen? What should I do if I hold an intellectual property right? If you receive the infringement warning, you can choose the following ways to file a appeal or propose an objection:
   1. If the goods involved in the warnings you receive are never sold on Amazon, Please reply to the notice received and tell us that you have never sold the products reported. We will conduct a survey to determine whether there is an error in it.
   2. If you have established a certain relationship (permission, manufacturing or distribution agreement, etc.) with the owner of the right to the complaint, we recommend that you contact the owner of the right and ask for withdrawal of the complaint. If we receive a request for the withdrawal of the right owner, your content may be restored. The warning you received contains the contact information of the right owner.
   3. Trademark Reply: If you think there are errors in the processing of the right owner or Amazon due to counterfeit or trademark infringement, please reply to the notice received and explain that you think There are specific reasons for processing. Please provide any invoice or order number that proves the authenticity of the product. We will then re -evaluate this notice that your content may be restored.
   4. Patent reply: If you think there are errors in the processing of the owner or Amazon due to patent infringement, please reply to the notice received and explain that you think there is any handling of processing. Specific reason for mistakes.
   5. Copyright Reply: If you think there is an error in the processing of the right owner or Amazon deleted the processing of your product information due to infringement of the copyright, please reply to the notice received and explain that you think there is any handling of processing. Specific reason for mistakes. Please provide any invoice or order number that proves the authenticity of the product. We will then re -evaluate this notice that your content may be restored.
2. What should I do if I have received multiple intellectual property infringements? If you have received multiple intellectual property infringement warnings, but think that the goods you sell are genuine, please appeal through your seller platform account and provide the following information:

   The Asin list and the suspected infringement list and the allegedly infringement list and The following at least one item:

   1. Prove the authentic invoice of your product; or
   2. Order number of the genuine and pseudo; or
   3. The authorized letter provided by the owner (non -forwarding email).
3. What should I do if the account is suspended? If your account is suspended because the owner of the right owner submits intellectual property infringement for your goods or content, you can provide us with a feasible action plan and include the following information:
   1. You sell suspected infringement products and/or uploaded the reasons for suspected infringement.
   2. In order to ensure that you no longer infringement, you have taken measures.
   3. How to avoid infringement in the future.
   4. Any other related information.
   You should send action plans through the account control panel, or reply to the receiving account suspension notice. We will evaluate your action plan and determine whether your account can be restored. Please note that Amazon can terminate the account of repeated infringers under the appropriate circumstances.

4. What should I do if I don't know that I have violated the intellectual property rights of others? The seller should follow relevant laws and Amazon policies. Amazon attaches great importance to intellectual property infringement. Even if the seller violates the intellectual property rights of others without knowing it, we will still take measures, and the seller's account may be warned or suspended. You should consult a lawyer for help to ensure that your company has appropriate procedures to prevent intellectual property infringement.