Recently, Wish has started a new fine policy. For this platform that starts with fines, everyone also loves and hates. Filtering, constantly becoming less and less. This time the US $ 2 canceled order fine is mainly due to the order of the seller, which requires a fine of 2 dollars, but this is also a bit disgusting. Whoever cancels the order? It is also helpless to cancel some customer orders, and you have it. The performance assessment is not enough, and the fine is not close to it. Therefore, staying from WISH away from Wish has become a new choice for many sellers.

Wish has always been committed to providing high -quality user experience, and is committed to bringing the best quality products to users. In order to provide a good user experience, we will implement the \"fine fine policy\", which is applicable to orders released to the merchant background after 5 pm on October 17, 2018 at 5 pm on October 17, 2018.

If the order is canceled or refunded before confirming the performance, the merchant will be fined for $ 2 per illegal order. In addition, in the following weeks, products related to illegal orders will be suspended for 48 hours, and merchants may also appeal the fine and the suspension of the suspension.

In order to make the merchant prepare for this policy, from 5 pm on October 10, 2018 (Pacific time) to 5 pm (Pacific time) on October 17th, we will unlock the promotional product inventory adjustment Function. Please update your product inventory accordingly to accurately represent the product available inventory.

1. Why will the cancellation of the order be punished? The Wish platform has been committed to providing high -quality user experience and bringing the best quality products to users. This penalty will help protect and create a positive user experience.
2. What type of order will be identified as orders that have been canceled or refunded before confirming the performance? This refers to an order that is refunded through the WISH system before the internal tracking source confirms the performance.
3. What should I do if I encounter an order considered fraud? The Wish platform has implemented the function of protecting merchants from fraudulent users. Merchants should fulfill their orders normally.
4. How to define the cancellation of orders? If the order has been canceled or refunded before confirming the performance, the merchant will impose a fine of $ 2 per illegal order. In addition, in the next few weeks, illegal orders related products will be suspended for 48 hours of exposure, allowing merchants to appeal these fines.
5. Does the fine support for the cancellation of the order support the appeal? At present, fines for canceling orders are not allowedTo appeal.
6. What should I do if the customer address is wrong?The merchant shall perform the order according to the delivery address provided by the user. Please submit an appeal for any delivery issues that may occur in the future.

How to avoid cancellation or refund of the pre -performance order:

Please provide accurate product inventory in the product directory to avoid inventory due to inventorySold out the order.In response to this policy, the current promotional product inventory will be unlocked and adjusted for one week. The unlocking time will be from 5 pm on October 10, 2018 to 5 pm on October 10, 2018.At that time, please update your existing product inventory according to the actual situation.

Please confirm the performance of the performance within 168 hours that can be accepted by the platform.

Please use high -quality logistics carrier to ensure that the package will not be damaged or cancel the delivery before fulfilling.