Poor reviews are the most headache for sellers, because this will not only affect the conversion rate of the product, but also affect the ranking of the product. Finally, the sales volume will decline. The review is killed. This is the most painful point of the seller's headache. For Amazon's bad review, the current stable thing is that they have done a good job of customer communication at the beginning, maintaining smooth communication with customers, and solving customer problems. If customers If you want to return the goods, return, meet the various needs of customers, and give customers some compensation at the same time. In most cases, it can be done, but a lot of buyers buy things and disappear. Use the instant to give bad reviews, and the mission will be broken.
So the seller is recommended to first grasp the quality of his product, contact the customer at the same time, understand the reasons for bad reviews, timely compensate or even compensate customers in exchange for customer trust.
1. Contact customer service
contact customer service to help delete the first time when the bad review is received, and click the REPORT ABUSE button below the comment. No matter whether you can delete success, it is a way to try it. Maybe you can solve the bad review without the power of blowing ash someday.
Before contacting customer service, analyze the contents of the bad review and check the buyer's purchase record. Check whether the contents of the bad reviews are described as describing the content of the left, whether there is an insulting and racial discrimination language, and then choose the reason for holding the station to tell the customer service to let the customer service help delete this bad review.
Analyze the buyer's purchase record to see if he is a career \"bad review buyer\". If the bad review he gives is 1 star and 2 stars, then he can basically determine that he is a \"career bad review \"Teacher\", this situation is likely to help you delete differential reviews.
2. Contact the buyer
If the customer service can't help you, then quickly find which an order buyer will leave you a bad review for you. The reason for this problem also provides a sincere and feasible solution, such as free offending one or refund, and so on.
3. Find a way to get more praise
When the customer service and customers do not remove the bad review, we can only save ourselves. After all The person who lives most is himself. Properly increase the impact of praise to make up for the bad reviews. The bad effects brought by a differential review can generally use 3 praises to offset most of the negative effects. The only way to increase praise is the only way to brush the order. The risk of ordering must be considered and controlled by themselves.
Four, Remove the variant
In the face of the bad review, if your product is a variant, immediately pull out this variant with a bad review from the parent product, let itBecome an independent product, don't let this differential variant hurt the entire listing.After all, if there are too many things to do too much, it is also a disaster to keep the product or improve the product.
5. Avoid bad reviews from the source of the product
The difference in the product is from wherever you go to improve the product.What are the contents of the content, and then improve the product before selling.To ensure the quality of the product from the source is the most effective way to avoid bad reviews.
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