Amazon's A-Z guarantee

Whether you sell in Amazon, you know that reputation is important for them. And if a customer feels dissatisfied, it is as if they did not get the product they wanted or were cheated by advertising. Then they could choose to open a claim.

However, sometimes customers start A-Z lawsuits just to cause trouble. You can find some from one mile (especially knowing that they can only provide a limited number of A-Z statement), but it is not always worth resisting. You must balance the price of the product and the cost of claims according to the health status of the business.

Response claims

Before returning to Amazon or being claimed, please spend some time to analyze the situation. The first thing you want to do is to ask if you really meg out, from the perspective of the buyer. Maybe you haven't sent it or send it wrong?

It is always good to place tracking tags on the package, because this allows you to see the final position and what the buyer is doing. If not and the error is on you, then you need to write an action plan to ensure that it will not happen in the future.

But let's say that buyers try to lie to you \u0026#8211; So what? As we said before, you decide how the price cost of the A-Z claim is balanced. Sometimes it takes more claims and politeness and confidently telling customers that you will not give up disputes with customers, and will not easily let the scammer buyers succeed.

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Responsible for Amazon's A-Z claim about your A-Z

not only need to contact consumers, but also You must contact Amazon. As far as the former is concerned, as long as it is kept short, the point is right and civilian, and the words seem to be linked to you again.

and the latter, you must fill in a reply form. Now, this is also very simple, but we have seen the merchant made the same error over and over again: there is no value like \"None\" in the tracking number field. Don't do this, the claimer will automatically get a refund, because no one will actually read your reply.

We can't guarantee that everything will bring you optimism, but it is worth trying. The worst thing is that you will not be worse than the beginning of you; the best is that Amazon may pay a refund bill, although you will still crack down on you.

Processing and avoiding other options of claims

Think about the shipping method you use. If you go with companies such as Fedex or UPS, please contact them immediately to see what happens (that is, whether the buyer signed the delivery? This is a very good sign, they actually got this package). This depends on how far you want, whether you submit a refund or call the police.

As long as you want, never argue with buyers. Not only does it not look good, but also in writing, and want to keep as polite as possible (no matter how much you hate this buyer). You don't have to take action immediately, so let yourself calm down.

We also suggest that you can take some time as Yoding.cn to be familiar with all the rules of Amazon. You will never want to claim what you don't know, because it hurts afterwards, because you can easily avoid it.

Finally, check your business practice carefully. Do you sell products with poor sales quality, maybe buyers think they are making other results? Is your product description and listing completely accurate? Or is it burned because of work, you don't even know if you make mistakes? Each story always has three aspects \u0026#8211; around you, buyers and facts \u0026#8211; so what is the truth for yourself.