The buyer has always been a headache for bad reviews, but it cannot be avoided, because many sellers of the product have taken goods from other places. The quality cannot be completely controlled, that is, it will be As a result, many bad products are circulating to the market. After all, the factory also needs to make money, so how to control the quality of the low price to control the quality. Therefore, it is a time -time bomb for many sellers, but it cannot be avoided, so it needs to be handled and communicated in other methods.

First of all, I recommend 3 matching orders and evaluations, as well as the tool for reviewing : 1. Sellics (

Click to enter the official website to enter the official website Preferential registration Sellics

This is a comprehensive tool. It can be simply similar to an Amazon ERP, which can handle things in all aspects, including financial and advertising optimization, and product development The function, the most important thing is the evaluation management now, can match the poor evaluation order, and send mail directly to the customer to communicate.

2. Zonmaster (

Click to enter the Zonmaster official website for 15 days )

Zonmaster is an old professional review tool, which can automate the implementation, but the most important It is also the matching order of matching differential reviews, helping you with one -click matching, you can easily handle and built -in mail templates, automatically set a reply to customers, and quickly improve the store praise.

3. Bqool (

Click to enter the official website for free trial and enjoy the discount

BQool is a tool for more people. In a place of attractive, his email review function has a function that matches the order, so it is also a good choice.

Customers who are satisfied with the product will recommend to relatives and friends around. A customer full of complaints will publicize how garbage this product is, and it is terrible to think about it. If the product review affects a product, the feedback will affect the entire store, and a bad customer feedback may destroy the shop. It can also be seen that poor feedback should be valued.

Therefore, you must check the \"buyer feedback\" situation of the store, eliminate the bad review that affects the store, and minimize the adverse effect.

As a mature platform, in order to protect the seller, Amazon to screen and avoid online fraud, etc., will never make two buyers and sell them directly. Find outAfter the bad review, you can still find a way to contact the buyer alone. (A mature platform should have a channel for the seller to provide an opportunity to appeal.) Remember that forcing the other party to cancel the bad review (only a fool will do this). Forced someone, and a complaint letter was sent to Amazon, just wait for the punishment.

Volunteer, everything is on the basis of voluntary!

Of course, the reasonable \"bad review processing\" is effective only on the basis of the bad review as a 1 -star or 2 star.

OK, let's take a look at what steps need to follow:

1. Enter the feedback management interface and check the View Current Feedback.

2. Click \"Solving\" under the feedback of the upcoming processing to enter the interface of differential review processing.

3. Click the \"Contact Buyer\" option.

4. Select the theme and edit the information for the buyer. (Sincere tone, polite attitude).

5. Select the add attachment (add attachment) and add the relevant files. Then click Submit.

Improper feedback is also there. Because the feedback is submitted, it should be edited again. If this improper feedback occurs, it can be removed with the rating.

When you contacted the buyer, you found that the other party did not respond proudly, don't worry. You can directly click the \"Reply\" button on the Internet so that the seller's reply will be displayed on the Amazon website.

Maybe you see the bleeding of the bad reviews, but the reply must not expose the nature so straightforwardly, and you must also come up with a Japanese woman -like attitude. In short, there must be the spirit of the Tang monk version with virtue. In addition, it must be concise and professional!

First of all, they must express apology first, as well as the sincerity of being willing to actively deal with, and finally express their sincere gratitude to give improvement.

Let's take a look at a template.

Main purpose of email: Regarding your amazon.com order feedback with shop name

dear customer,

You recever left us a neigatic feed recarding your order ]

on amazon.com. We are sorry about the inconvenience.

Sorry for the Inconvenience and Thank You for Giving us the opportance to rectify the matter.Add some additional benefits and preferential conditions.After all, whether it is bad reviews or praise, the other party has spent time to write for you. It is free, so thank you all.