If Amazon has canceled your sales permissions for any reason (such as order issues, customer service complaints, UPC / Asin matching issues or policy violations), they may be eligible to restore the original state through appeal. What should I do after stopping the right to sales?
The steps of the Amazon seller in Amazon
1: Determine why you were suspended by Amazon View all notifications in your Amazon Seller Center account under \"Effect\" \u0026 GT; \"Effect Notification\". They should also send you more information to you through emails, but this can help you understand whether your pause is due to performance problems or may violate Amazon's sales policy and agreement.
2: Evaluate your Amazon sales In Amazon seller center, check your customer indicators and recognize those indicators that do not meet Amazon's performance goals. Evaluate your sales behavior and check whether your inventory has a product that violates its policies. Even if you have reported filtering illegal acts in the past, this does not mean that Amazon has immediately identified possible violations. Amazon (or any company) will not provide you with a policy, and you can ignore them as long as you report illegal acts and expect them to be ignored \u0026#8230; \u0026#8230; they want you to be familiar with these policies and work hard Prevent any illegal acts from reviewing your merchant information in detail.
Amazon seller performance goals
All Amazon sellers should strive to achieve and maintain the customer service level of the following sellers' performance goals:
Order defect rate: \u0026 lt; 1 % [1 % 123] Performing the cancellation rate: \u0026 lt; 2.5 % delay delivery rate: \u0026 lt; 4 %
Amazon sales account is usually suspended or prevented:
The indicator is unqualified \u0026#8230; \u0026 #8230; Your Amazon customer indicator cannot reach the goal.
Amazon sales policy that violates your product segmentation, specifically:
Multi -account number:
Establish a second Amazon account in the same language Amazon sales store environment to own two Amazon Amazon List logo. This person sometimes plagues the seller at the time of sales \u0026#8230; \u0026#8230; especially if many people are sold from different accounts in the same home. For example, if your spouse or child also visits Amazon from the same family IP, but you may be sold from two different accounts, it may beMark as Amazon's dual account. Amazon prohibits operations and maintains multiple seller accounts. (See above) Amazon will monitor the IP address of the closed account
. Amazon Price Parity, which violates Amazon's policy and agreement
. You should refer to your agreement for details. The basic knowledge of this clause stipulates that merchants must maintain the price balance between the products between other sales channels (your own website, eBay, etc.) and the products you listed on Amazon. This includes considering freight, refund and discount. This does not mean that you cannot set up different prices for different channels, especially because your Amazon cost is different from \u0026#8230; \u0026#8230; but if you sell on multiple channels, you want to avoid significantly different differences. Essence Violation of Amazon policy and agreement directly to your Amazon customer marketing. The basic requirement for Amazon is that the seller will not use Amazon information or sell to customers, the purpose is to allow them to make additional or replacement purchases outside Amazon (such as directly on your own website). Of course, you can use your name and logo and website in your email. You can also find your name and logo in the invoice of the items sent by your wholesale Dropship dealer, but they want to ensure that you will not be steep with steep. The discount lists a few products and then communicate directly why they should shop on your website. For example, your invoice, email or email signature can quote your domain name, but do not directly tell them \"stop shopping at my Amazon store because my website has more and better products !!\".
Policies that violate Amazon's ban on or restricted projects
. This is usually a part that may bring problems to new sellers, especially if you are a novice for suppliers and their products. For most product categories, this is not a real problem, but for health projects and adult products, potential violations are more common. Inventory Source has filtered out any known problems reported by other seller, but with the addition of the new project or the change of the policy, you want to understand this so that you can better use the Inventorysource.com account tool and filter to reduce any potential potential question. 3: Drafting Amazon's action plan and appeal letter
In your plan detailed steps, you will take the question determined by Amazon in the suspension notice or you are determined in step 2 question. Provide a precise action plan covering the problem to increase the possibility of your Amazon sales permissions.
What include: Detailed understanding the cause of the problem. If Amazon's suspension is the result of multiple warnings, be sure to target the recent warnings and let them know the appointment you missed in the past.What illegal acts, these violations are always deleted by you (and filter them out so that they will not come back)
How to solve the problem of suspension. What measures will be taken to avoid the problem to continue to develop.
Best Amazon blocked solution: It should be as specific as possible. A wide range of news like \"I will be more careful\" may indicate that you do not really understand this problem, or do not take the necessary steps.
Quantitative everything. Don't say \"a lot\", \"a few\", \"a few\", \"occasionally\", etc. Use numbers and time range as much as possible. Please refer to specific policies that cause problems to prove that you understand and are taking action to comply with this problem. If they encounter problems, you can even show that you have eliminated the specific part of the directory according to the category or brand, or show that you have reduced other projects after seeing the same policy problems. Similarly, Amazon will not tell you every project in their alerts is a problem \u0026#8230; you will want to filter those Inventorysource.com support of those that will be reported to you to ensure it You also want to show that you have filtered other people, because you know better or how to find other problems in the directory before listing.
Amazon predicts that if you fail to abide by the policy in the past, you will need to invest to some extent (time, money, personnel) in order to follow in the future. Maybe you do not use filters in the Inventory Source account to control the list, so let them know now (even if you have used it) to use the built -in control and automatic updated inventory management system and the supporting team that fully custody is behind it.
Your plan must solve the specific problems raised by Amazon \u0026#8230; \u0026#8230;. \"Sorry\" and \"will work harder\" are not good.
Submitting appeal, even if you follow these best practices, you cannot guarantee reorganization. They have a strange secret about how to review or evaluate, but as long as you do some family work and prepare your reply, and you not only require you to restore your problem on the same or the next day, you can show that you have considered you have already considers Over the problem and your method.
4: Send your appeal to Amazon
According to your Amazon action plan, please send your recovery request to Amazon seller performance. Use Performance \u0026 GT; Performance Notification of the \"APPEAL\" button or send email to Seller-Performance@amazon.com
You can \"suspend the\" suspension of the Amazon seller center \"page Find more information under the appeal of the account or frozen account. See the following appeal sample letter.
Note: You don't need to mention our name in the appeal. Please simply say that you have \"implemented a new IT system for inventory control\", or \"adding a new employee team that is responsible for automation inventory control and supply chain management\" for your directory. \" They only need to know that you have added tools (even if you have the right to access the Inventorysource.com account and tools \u0026#8230; \u0026#8230; if you have not used some filters before, then these tools and functions must be a new \" Tools and functions to control your inventory) or let team members (we are your employees, because we can support your tools and filters in the account) to help prevent these problems.
Amazon appeal template:
Hello Seller Performance, I am writing to appel the sumpension of my amazon seller account