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1. What is A-TO-Z Guarantee?

A-To-Z Guaranteee is Amazon's ultimate protection policy for customers.

Amazon described this way: In order to allow you to rest assured to go shopping or pay on Amazon at any time, weSales your transactions on a third -party website on a trading or using Amazon payment on a third -party website on the Amazon website. The status of your purchase of goods and its timely delivery are under the protection of A-to-Z Guarantee.

Customers can receive a refund from the Amazon seller on the Amazon seller's purchase behavior, including the freight.

Note:

1. If Amazon seller applies to FBA (or Amazon member service), in any situation in the scope of the A-to-Z Guarantee policy, Amazon customer service can be processed.

3. Every order, customers have an opportunity to apply for A-TO-Z Guaranteee.

2. Under what circumstances, customers can initiate A-To-Z Guarenteee?

1. The method mentioned in Third-PARTY SELLERS has contacted the seller. Method of contacting third -party sellers (just select one at will):

(1) Turn to the product page on Amazon, click the seller's name, and then click the \"ASK A Question\" button.

(2) Go to your personal account, click \"Your Orders\", find your order on your product list, and then click \"get help with order\". According to your situation, we will be necessary when necessary. contact the sellor.

2. Customers have waited for the seller's reply for more than two working days, but the seller did not reply

3. The customer's request conforms to the status of any Amazon A-To-Z Guarantee:

(1) The seller has arranged delivery orders, but customers have not received the goods. Customers issued A-TO-Z claims as early as the seller's delivery product exceeds the expected maximum of 3 calendar days, or it can be proposed after 30 days before the order date. propose.

(2) The goods you received are damaged, defective, or the actual situation is inconsistent with the description of the product page.

(3) You have returned the goods according to Amazon's return rules, but did not receive a refund.

(4) The seller agrees to refund or send it, but the refund amount is not consistent with the agreement or the seller does not send another one.

(5) Related to the sellerThe quality of the service is not satisfied.

(6) Returning internationally, the seller did not provide a US return address; or the seller did not provide a prepaid return label; or the seller did not ask the product to return to refuse to pay the refund.

(7) You are required to pay an additional amount of non -purchasing fee or sending the postage.

3. What is the situation or the product is not within the scope of the A-to-Z Guarantee claim?

1. Customers request for the service of the service.

2. DIGITAL MERCHANDISE (digital products) category products are not in A-to-Z Guarantee claim range.

3. Gift Card (Gift Card) is not within the scope of claims of A-to-Z.

4. Credit card payment banks have been refunded.

5. The product was damaged or lost after the product was delivered to the goods.

6. Any damage occurred after the customer received the product within 30 days of the A-to-Z Guarantee claim.

4. Under what circumstances, A-to-Z Guarantee will be rejected by Amazon?

1. The product received by the customer is exactly the same as the page described. 2. The product was collected by the customer, and the seller also provided the goods to verify.

3. Customers refuse to reply to provide more information requests.

4. Customer refund requirements have been processed.

5. Customers are unwilling to return the product to the seller.

6. Amazon believes that the customer's A-to-Z Guarantee request is inappropriate.

5. What are the specific steps of customers applying for A-TO-Z Guarantee?

1. Log in to the account, click \"Your Orders\".

2. Find an exact order in the shopping list, and click \"Get Help with Order\".

3. Select a reason to describe what you happened.

4. Select \"Request Refund Through A-to-Z Guarantee\"

5. Enter the information required, select submission.

6. What are the specific steps of the customer's revocation of A-to-Z Guarantee?

1. Log in to the account, click \"YOUr order \".

2. Find the exact order in the shopping list, select\" Order Details (Order Details) \". Order \"

4. Then select\" Cancel Refund Request \".

5. Complete the final step according to the instructions. What is the impact on the seller?

Once the A-To-Z Guarantee claim is established, it will affect the Order Defect Rate in the seller's account health indicator (ODR order defect rate) and the perfect order (POP) (POP) Score.

It should be noted that if the seller has a small order, because one or two A-to-Z Guarantee may cause the account to face the risk of being reviewed, frozen, or even closed.

8. How to deal with A-to-Z Guarantee?

Amazon's latest policy stipulates that the seller must handle the customer's A-TO-Z Guaranteree in 3 days. If it is 3, 3 If the queen does not deal with, Amazon will determine the customer to win, and then deduct the compensation amount from the seller's account as the refund to the customer.

The seller can take the following methods to respond:

1. Refund Order, refund the refund, refund Give the customer

2. Represent to Amazon, submitted to Amazon arbitration

3. More action, more action

The ideal result is to let the customer revoke A-to to to a-to to TO -Z Guarantee, so that it will not affect the seller's account health indicator. The second point is to let Amazon arbitration make a customer loses and the seller won.

The question is, how can the seller make the A-TO-Z Guaranteeeeeeee What does not affect your account health indicator?

1. Customers initiate A-to-Z Claim, the seller will deal with it as soon as possible, look at the previous communication content, check the problem, contact the customer to satisfy as much as possible; It is best to use a redemption or some small gifts, good words and good words, so that customers can revoke the A-to-Z Claim. If you refund it to the customer through the Refund Order Then refund, do not refund the A-TO-Z information sent directly, because Amazon will default customers to win the lawsuit, sellerAccount indicators will be affected.

2. The seller cannot meet the customer's requirements, or the reason for the incident is not the side of the seller. The customer does not revoke the A-To-Z Claim.Such as the order details, delivery confirmation, and communication mail information, etc., and then submit it to Amazon arbitration.]